FAQ
Question: What is a PDF file?
Answer: PDF is short for Portable Document Format, which allows a document distributed across multiple operating systems to retain formatting. The manual in PDF format can be read by a free application from http://www.adobe.com called "Adobe Reader".
Question: Why haven't I received your email even though the payment has cleared?
Answer: Please check your Spam/Junk mail Folder. If you can not find our email anywhere, please contact us. We will send you the e-mail manually.
Question: Why I received two e-mails?
Answer: We send an e-mail from two mail servers, to ensure at least one e-mail will be delivered to you.
Question: When I download the manual, I get a .php file that Microsoft says it cannot open.
Answer: When you save the file, make sure the filename with '.pdf' extension. And you can simply rename the .php to a .pdf, then it can be opend.
Question: Do you have a refund policy?
Answer: We offer a 3-day no-questions-asked refund.
Question: Are there other payment options besides PayPal.com?
Answer: You can use a credit card via PayPal.com, which is a secure, free, easy way to pay.
Question: What if I do not have a PayPal account?
Answer: A PayPal account is not required to pay. If you are paying with a credit card, your payment option will be on the left side once you click the "Buy Now" button. Make sure you input a correct e-mail address which will receive our notification e-mail.
Question: Can I receive your e-mail immediately if I pay by e-check?
Answer: Of course.
Question: Do you have manuals in other languages?
Answer: We have some, just contact us.